Returns and Refunds

RETURNS

If you would like to return your item please return it within 14 days of delivery to the address you provided. If it has been sent to a pick up point the 14 days policy starts from the date it was dropped off at that point.

To be eligible for a return, your item must be unused, unwashed, unaltered, no stains, scent, and with original tags attached. It must also be in the original packaging. (if applicable)

In the interests of hygiene we do not accept returns on pierced jewellery, underwear or swimwear if the hygiene seal has been removed, unless of course they are faulty. We can not accept returns when washing errors occur. We can not be held liable for washing errors and aim to include relevant washing instructions for all garments.

To complete your return, please could you use the returns label provided. This will make things quicker as all your details will be included and we can process your refund as quickly as possible.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at emma@billiesboutique.co.uk.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged.  If you would like an exchange please contact emma@billiesboutique.co.uk and we will try to help you otherwise just follow the returns procedure and reorder the item you would like. 

Shipping
To return your product, you should mail your product to:

Billies Boutique,

Busk Rigg

Renwick

Penrith,

Cumbria,

CA10 1LA,

United Kingdom. 

Please post securely and we suggest you use a tracked delivery as we can not be responsible for packages going missing in transit. They are your responsibility until they reach us.

We do not offer a paid returns service yet but hope to in the future, returns cost are your responsibility.

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Faulty items

If you receive an item that is faulty please contact us as soon as you can with an image of the fault a description and your order number. We do inspect items before they are posted but we accept that sometimes faults happen. You have up to 30 days after receiving your goods to get in touch if they turn out to be faulty. Any faults that are deemed to be customer negligence (eg Pulls from wear, buttons falling off, washing errors ), we will not be held responsible. If it is a manufacturing fault we will of course send you a prepaid returns label and refund the item.

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Please send the item back so it is in a resalable condition, with no smells, stains etc otherwise the item will be sent back to you. 

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Please get in touch if you have any questions lovelies! xx

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